CrewPass FAQ

Find answers to the most common questions about CrewPass, from background check details to app features.

Frequently asked questions

Have questions? We’ve got answers. For everything else email us on info@crewpass.uk

What is the CrewPass Approved accreditation equivalent to?

The CrewPass Approved accreditation is a trusted and recognised standard that signifies a thorough screening process and adherence to stringent safety standards for crew members. It is the equivalent of a comprehensive background check, ensuring the safety and security of crew members and guests onboard

How long does a background check take?

The application process is quick, taking approximately 5 minutes to complete. Please note that the timeframe for receiving the results of your checks may vary depending on the jurisdiction in which the searches are conducted. Although we typically advise allowing 7-10 days, processing times can differ. information is kept safe and secure at all times.

What happens if I don’t meet the criteria?

If any concerning information is discovered during your background check, which CrewPass deems to pose a risk onboard, you will be promptly notified. You will then have a 7-day period to appeal this decision. However, if no appeal is made within this timeframe, your account will, unfortunately, be declined.

How long does the CrewPass accreditation last?

CrewPass offers a one-off payment option for our services. You can make a single payment of £199, which covers a 2-year contract period. For employers who wish to cover the cost of checks for their crew members, the price is also £199 per crew member.

How do I renew my accreditation?

Your account will undergo automatic check renewal every 2 years to maintain your CrewPass Approved status.

How much does CrewPass cost?

The CrewPass Approved status is valid for a period of two years before it requires renewal.

How do I cancel CrewPass?

Our new payment method now only includes the one-off payment option. However, if you previously opted for our monthly payment plan, you will continue paying until the end of your term. Cancellation can still be made through your web dashboard, but please note that if you cancel before the completion of your plan, you will need to settle the remaining balance of your subscription.

Is it possible to access CrewPass app features without a verified account?

No, accessing CrewPass app features requires a verified account. Only once you have become CrewPass Approved will you fully utilise the app’s features, including the ability to transfer your status to agencies.

Do I need to be online to access CrewPass' app features?

Yes. CrewPass is a cloud-based solution and will require an internet connection.

Can a vessel pay to get its crew background checked with CrewPass?

Yes. Please contact support@crewpass.co.uk for more information.

Do different countries have varying processing times for background checks?

Yes, the processing times for background checks can vary between countries. This is primarily due to differences in the methods of conducting checks and the specific government requirements that we must adhere to. As a result, some countries may take longer than others to complete the background check process.

Which documents are verified as standard for all crew members?

As part of your CrewPass Approved status, we verify all ENG1s (medical fitness certificates) and STCW (Standards of Training, Certification, and Watchkeeping) certificates as standard. These documents are essential for ensuring the safety and compliance of crew members in the maritime industry. You can also upload any other maritime-related qualifications, allowing you to keep all your relevant documents in one convenient location.

Can a vessel pay to get its crew background checked with CrewPass?

Yes. Please contact support@crewpass.co.uk for more information.

How can I complete my ID verification if I didn’t have my ID on me when I downloaded the app?

If you didn’t have your ID with you when you downloaded the app, you can easily complete your ID verification by following these steps: Log out of the app. Log back in to access the ID verification process. Follow the provided instructions to submit your ID for verification. By logging out and logging back in, you will have the opportunity to complete the ID verification process and ensure that your identity is successfully verified within the CrewPass system.

At which stage of recruitment should I use CrewPass?

Use CrewPass at the pre-employment stage, before offering SLAs. This allows you to conduct a comprehensive security check on each candidate, ensuring they are fully vetted and providing a trusted digital passport for your crew’s safety and peace of mind.

Will CrewPass help me find a job?

While CrewPass isn’t a recruitment agency and doesn’t directly find jobs, it greatly enhances your profile. With a CrewPass digital passport, potential employers see that you've undergone a full security check, which can help you stand out in a competitive job market and increase your credibility as a vetted professional.

Frequently asked questions

What is the CrewPass Approved accreditation equivalent to?

The CrewPass Approved accreditation is a trusted and recognised standard that signifies a thorough screening process and adherence to stringent safety standards for crew members. It is the equivalent of a comprehensive background check, ensuring the safety and security of crew members and guests onboard

How long does a background check take?

The application process is quick, taking approximately 5 minutes to complete. Please note that the timeframe for receiving the results of your checks may vary depending on the jurisdiction in which the searches are conducted. Although we typically advise allowing 7-10 days, processing times can differ. information is kept safe and secure at all times.

What happens if I don’t meet the criteria?

If any concerning information is discovered during your background check, which CrewPass deems to pose a risk onboard, you will be promptly notified. You will then have a 7-day period to appeal this decision. However, if no appeal is made within this timeframe, your account will, unfortunately, be declined.

How long does the CrewPass accreditation last?

CrewPass offers a one-off payment option for our services. You can make a single payment of £199, which covers a 2-year contract period. For employers who wish to cover the cost of checks for their crew members, the price is also £199 per crew member.

How do I renew my accreditation?

Your account will undergo automatic check renewal every 2 years to maintain your CrewPass Approved status.

How much does CrewPass cost?

The CrewPass Approved status is valid for a period of two years before it requires renewal.

How do I cancel CrewPass?

Our new payment method now only includes the one-off payment option. However, if you previously opted for our monthly payment plan, you will continue paying until the end of your term. Cancellation can still be made through your web dashboard, but please note that if you cancel before the completion of your plan, you will need to settle the remaining balance of your subscription.

Is it possible to access CrewPass app features without a verified account?

No, accessing CrewPass app features requires a verified account. Only once you have become CrewPass Approved will you fully utilise the app’s features, including the ability to transfer your status to agencies.

Do I need to be online to access CrewPass' app features?

Yes. CrewPass is a cloud-based solution and will require an internet connection.

Can a vessel pay to get its crew background checked with CrewPass?

Yes. Please contact support@crewpass.co.uk for more information.

Do different countries have varying processing times for background checks?

Yes, the processing times for background checks can vary between countries. This is primarily due to differences in the methods of conducting checks and the specific government requirements that we must adhere to. As a result, some countries may take longer than others to complete the background check process.

Which documents are verified as standard for all crew members?

As part of your CrewPass Approved status, we verify all ENG1s (medical fitness certificates) and STCW (Standards of Training, Certification, and Watchkeeping) certificates as standard. These documents are essential for ensuring the safety and compliance of crew members in the maritime industry. You can also upload any other maritime-related qualifications, allowing you to keep all your relevant documents in one convenient location.

Can a vessel pay to get its crew background checked with CrewPass?

Yes. Please contact support@crewpass.co.uk for more information.

How can I complete my ID verification if I didn’t have my ID on me when I downloaded the app?

If you didn’t have your ID with you when you downloaded the app, you can easily complete your ID verification by following these steps: Log out of the app. Log back in to access the ID verification process. Follow the provided instructions to submit your ID for verification. By logging out and logging back in, you will have the opportunity to complete the ID verification process and ensure that your identity is successfully verified within the CrewPass system.

At which stage of recruitment should I use CrewPass?

Use CrewPass at the pre-employment stage, before offering SLAs. This allows you to conduct a comprehensive security check on each candidate, ensuring they are fully vetted and providing a trusted digital passport for your crew’s safety and peace of mind.

Will CrewPass help me find a job?

While CrewPass isn’t a recruitment agency and doesn’t directly find jobs, it greatly enhances your profile. With a CrewPass digital passport, potential employers see that you've undergone a full security check, which can help you stand out in a competitive job market and increase your credibility as a vetted professional.

Have questions? We’ve got answers. For everything else email us on info@crewpass.uk

Frequently asked questions

Have questions? We’ve got answers. For everything else email us on info@crewpass.uk

What is the CrewPass Approved accreditation equivalent to?

The CrewPass Approved accreditation is a trusted and recognised standard that signifies a thorough screening process and adherence to stringent safety standards for crew members. It is the equivalent of a comprehensive background check, ensuring the safety and security of crew members and guests onboard

How long does a background check take?

The application process is quick, taking approximately 5 minutes to complete. Please note that the timeframe for receiving the results of your checks may vary depending on the jurisdiction in which the searches are conducted. Although we typically advise allowing 7-10 days, processing times can differ. information is kept safe and secure at all times.

What happens if I don’t meet the criteria?

If any concerning information is discovered during your background check, which CrewPass deems to pose a risk onboard, you will be promptly notified. You will then have a 7-day period to appeal this decision. However, if no appeal is made within this timeframe, your account will, unfortunately, be declined.

How long does the CrewPass accreditation last?

CrewPass offers a one-off payment option for our services. You can make a single payment of £199, which covers a 2-year contract period. For employers who wish to cover the cost of checks for their crew members, the price is also £199 per crew member.

How do I renew my accreditation?

Your account will undergo automatic check renewal every 2 years to maintain your CrewPass Approved status.

How much does CrewPass cost?

The CrewPass Approved status is valid for a period of two years before it requires renewal.

How do I cancel CrewPass?

Our new payment method now only includes the one-off payment option. However, if you previously opted for our monthly payment plan, you will continue paying until the end of your term. Cancellation can still be made through your web dashboard, but please note that if you cancel before the completion of your plan, you will need to settle the remaining balance of your subscription.

Is it possible to access CrewPass app features without a verified account?

No, accessing CrewPass app features requires a verified account. Only once you have become CrewPass Approved will you fully utilise the app’s features, including the ability to transfer your status to agencies.

Do I need to be online to access CrewPass' app features?

Yes. CrewPass is a cloud-based solution and will require an internet connection.

Can a vessel pay to get its crew background checked with CrewPass?

Yes. Please contact support@crewpass.co.uk for more information.

Do different countries have varying processing times for background checks?

Yes, the processing times for background checks can vary between countries. This is primarily due to differences in the methods of conducting checks and the specific government requirements that we must adhere to. As a result, some countries may take longer than others to complete the background check process.

Which documents are verified as standard for all crew members?

As part of your CrewPass Approved status, we verify all ENG1s (medical fitness certificates) and STCW (Standards of Training, Certification, and Watchkeeping) certificates as standard. These documents are essential for ensuring the safety and compliance of crew members in the maritime industry. You can also upload any other maritime-related qualifications, allowing you to keep all your relevant documents in one convenient location.

Can a vessel pay to get its crew background checked with CrewPass?

Yes. Please contact support@crewpass.co.uk for more information.

How can I complete my ID verification if I didn’t have my ID on me when I downloaded the app?

If you didn’t have your ID with you when you downloaded the app, you can easily complete your ID verification by following these steps: Log out of the app. Log back in to access the ID verification process. Follow the provided instructions to submit your ID for verification. By logging out and logging back in, you will have the opportunity to complete the ID verification process and ensure that your identity is successfully verified within the CrewPass system.

At which stage of recruitment should I use CrewPass?

Use CrewPass at the pre-employment stage, before offering SLAs. This allows you to conduct a comprehensive security check on each candidate, ensuring they are fully vetted and providing a trusted digital passport for your crew’s safety and peace of mind.

Will CrewPass help me find a job?

While CrewPass isn’t a recruitment agency and doesn’t directly find jobs, it greatly enhances your profile. With a CrewPass digital passport, potential employers see that you've undergone a full security check, which can help you stand out in a competitive job market and increase your credibility as a vetted professional.