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Have questions or just want to say hi? Send us a message!
Get in touch
Address:
F1 Adanac North
Adanac Drive
Southampton
Hampshire SO16 0BT
Telephone:
📞 +44 (0) 2381 800 917
Email:
✉️ info@crewpass.co.uk
Frequently asked questions
Have questions? We’ve got answers. For everything else email us on info@crewpass.uk
What does "CrewPass Approved" mean?
It’s a trusted stamp that shows you've passed a thorough background check and meet high safety standards. It helps keep both crew and guests safe on board.
How long does a background check take?
Applying is quick and easy - just 5 minutes! The results usually take 7-10 days, but it can vary depending on the country where the checks are done.
What happens if I don’t meet the criteria?
If something concerning comes up, we’ll let you know right away. You'll have 7 days to appeal if you think there's a mistake. If no appeal is made, your account will be declined.
How much does CrewPass cost?
It’s a one-off payment of £199 for this period. Employers can also cover this cost for their crew at the same rate.
How long does the "CrewPass Approved" status last?
Your” CrewPass Approved” status is valid for 2 years. It’s a one-off payment of £199 for this period. Employers can also cover this cost for their crew at the same rate.
How do I renew my CrewPass?
Your background check automatically renews every 2 years to keep your “CrewPass Approved” status active.
How do I cancel CrewPass?
CrewPass now only offers a one-off payment option, so no ongoing fees! If you were on a monthly plan, you’ll keep paying until the end of your term. You can cancel via your web dashboard, but any remaining balance must be settled.
Can I use the CrewPass app without a verified account?
No, you'll need to be “CrewPass Approved” to access all features, including sharing your status with agencies.
Do I need internet to use the CrewPass app?
Yes, CrewPass is cloud-based, so you’ll need an internet connection.
Can a vessel pay for crew background checks?
Yes! Vessels can cover the cost for their crew. For details, email support@crewpass.co.uk.
Do background check times vary by country?
Yes, processing times depend on the country. Some checks take longer due to different government rules and verification methods.
Which documents are verified?
As part of CrewPass Approved, we automatically verify: ✅ ENG1 (medical fitness certificate) ✅ STCW certificates You can also upload other maritime qualifications to keep everything in one place.
Can a vessel pay to get its crew background checked with CrewPass?
Yes. Please contact support@crewpass.co.uk for more information.
How do I complete ID verification if I didn’t have my ID?
No worries! Just: 1️⃣ Log out of the app. 2️⃣ Log back in to start the ID verification. 3️⃣ Follow the steps to upload your ID.
At which stage of recruitment should I use CrewPass?
Use CrewPass before hiring, at the pre-employment stage. This ensures crew members are fully vetted before offering SLAs.
Will CrewPass help me find a job?
CrewPass isn’t a recruitment agency, but it boosts your credibility. Your CrewPass digital passport shows employers you’ve passed a security check, helping you stand out.
Frequently asked questions
Have questions? We’ve got answers. For everything else email us on info@crewpass.uk
What does "CrewPass Approved" mean?
It’s a trusted stamp that shows you've passed a thorough background check and meet high safety standards. It helps keep both crew and guests safe on board.
How long does a background check take?
Applying is quick and easy - just 5 minutes! The results usually take 7-10 days, but it can vary depending on the country where the checks are done.
What happens if I don’t meet the criteria?
If something concerning comes up, we’ll let you know right away. You'll have 7 days to appeal if you think there's a mistake. If no appeal is made, your account will be declined.
How much does CrewPass cost?
It’s a one-off payment of £199 for this period. Employers can also cover this cost for their crew at the same rate.
How long does the "CrewPass Approved" status last?
Your” CrewPass Approved” status is valid for 2 years. It’s a one-off payment of £199 for this period. Employers can also cover this cost for their crew at the same rate.
How do I renew my CrewPass?
Your background check automatically renews every 2 years to keep your “CrewPass Approved” status active.
How do I cancel CrewPass?
CrewPass now only offers a one-off payment option, so no ongoing fees! If you were on a monthly plan, you’ll keep paying until the end of your term. You can cancel via your web dashboard, but any remaining balance must be settled.
Can I use the CrewPass app without a verified account?
No, you'll need to be “CrewPass Approved” to access all features, including sharing your status with agencies.
Do I need internet to use the CrewPass app?
Yes, CrewPass is cloud-based, so you’ll need an internet connection.
Can a vessel pay for crew background checks?
Yes! Vessels can cover the cost for their crew. For details, email support@crewpass.co.uk.
Do background check times vary by country?
Yes, processing times depend on the country. Some checks take longer due to different government rules and verification methods.
Which documents are verified?
As part of CrewPass Approved, we automatically verify: ✅ ENG1 (medical fitness certificate) ✅ STCW certificates You can also upload other maritime qualifications to keep everything in one place.
Can a vessel pay to get its crew background checked with CrewPass?
Yes. Please contact support@crewpass.co.uk for more information.
How do I complete ID verification if I didn’t have my ID?
No worries! Just: 1️⃣ Log out of the app. 2️⃣ Log back in to start the ID verification. 3️⃣ Follow the steps to upload your ID.
At which stage of recruitment should I use CrewPass?
Use CrewPass before hiring, at the pre-employment stage. This ensures crew members are fully vetted before offering SLAs.
Will CrewPass help me find a job?
CrewPass isn’t a recruitment agency, but it boosts your credibility. Your CrewPass digital passport shows employers you’ve passed a security check, helping you stand out.
Frequently asked questions
What does "CrewPass Approved" mean?
It’s a trusted stamp that shows you've passed a thorough background check and meet high safety standards. It helps keep both crew and guests safe on board.
How long does a background check take?
Applying is quick and easy - just 5 minutes! The results usually take 7-10 days, but it can vary depending on the country where the checks are done.
What happens if I don’t meet the criteria?
If something concerning comes up, we’ll let you know right away. You'll have 7 days to appeal if you think there's a mistake. If no appeal is made, your account will be declined.
How much does CrewPass cost?
It’s a one-off payment of £199 for this period. Employers can also cover this cost for their crew at the same rate.
How long does the "CrewPass Approved" status last?
Your” CrewPass Approved” status is valid for 2 years. It’s a one-off payment of £199 for this period. Employers can also cover this cost for their crew at the same rate.
How do I renew my CrewPass?
Your background check automatically renews every 2 years to keep your “CrewPass Approved” status active.
How do I cancel CrewPass?
CrewPass now only offers a one-off payment option, so no ongoing fees! If you were on a monthly plan, you’ll keep paying until the end of your term. You can cancel via your web dashboard, but any remaining balance must be settled.
Can I use the CrewPass app without a verified account?
No, you'll need to be “CrewPass Approved” to access all features, including sharing your status with agencies.
Do I need internet to use the CrewPass app?
Yes, CrewPass is cloud-based, so you’ll need an internet connection.
Can a vessel pay for crew background checks?
Yes! Vessels can cover the cost for their crew. For details, email support@crewpass.co.uk.
Do background check times vary by country?
Yes, processing times depend on the country. Some checks take longer due to different government rules and verification methods.
Which documents are verified?
As part of CrewPass Approved, we automatically verify: ✅ ENG1 (medical fitness certificate) ✅ STCW certificates You can also upload other maritime qualifications to keep everything in one place.
Can a vessel pay to get its crew background checked with CrewPass?
Yes. Please contact support@crewpass.co.uk for more information.
How do I complete ID verification if I didn’t have my ID?
No worries! Just: 1️⃣ Log out of the app. 2️⃣ Log back in to start the ID verification. 3️⃣ Follow the steps to upload your ID.
At which stage of recruitment should I use CrewPass?
Use CrewPass before hiring, at the pre-employment stage. This ensures crew members are fully vetted before offering SLAs.
Will CrewPass help me find a job?
CrewPass isn’t a recruitment agency, but it boosts your credibility. Your CrewPass digital passport shows employers you’ve passed a security check, helping you stand out.
Have questions? We’ve got answers. For everything else email us on info@crewpass.uk